CANCELLATION & REFUND POLICY

CANCELLATION

Before to deliver any order we always verify it with our customers so at the same time you can deny it or you can cancel an order until it has been processed in our warehouse by call to our customer care number +91 70175-48321. Any amount you paid will be credited back into your mod of payment or you will get coupon which you may redeem in the next purchase at Brijya.com.

Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at +91 70175-48321

 

RETURN

Our Return Policy offers you the option to return items purchased on Brijya.com within 10 days of receipt. In case of returns, we will credit the amount you paid for the products as coupon or into your Mod of Payment. If you choose to return the item for reason of mismatch of size or receipt of a defective item, you will be provided with a refund of the item, free of cost.

The following EXCEPTIONS and RULES apply to this Policy:

  1. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  2. If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  3. Once your return is received by us, you will be reimbursed Rs 69/- towards shipping costs per order/parcel, if self-shipped. This is subject to your return having met the requirements of this Policy.

How to claim if your have not received the product

  1. Don’t Accept the shipment if seal are broken and tempered.
  2. Raised the complaint same day of delivery at care@brijya.com or WhatsApp us at +91-70175-48321 with your order ID.
  3. If you have any doubt in shipment please take a complete video from starting to end and send us at care@brijya.com or WhatsApp us at +91-70175-48321
  4. Once we received the proof our inspection team will match with our CCTV footage and finalised the Issue in 24-72 hours.
  5. If you are ordering first time at Brijya.com then you must take a video of your shipment for claiming any issue.

 

REFUND

I just cancelled my order. When will I receive my refund?

If you have selected Cash on Delivery, there is no amount to refund because you haven’t paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your amount in to your bank account with in 10-14 days. Please get in touch with our customer support team.